Contacts Page
The Contacts page has three tabs:
- Personal — Contacts you've added yourself.
- Company — Read-only company directory with live presence.
- Favorites — Reorder via drag handle. Star icon adds/removes a contact from favorites.
Filtering and search
Filter by status (Available, Ringing, Busy, Away, Lunch, DND, Out of office, Forwarded, Not available, External contact), on department, or with a free-text search across name, number, and department.
Clicking a Contact When You Are Idle
Click a contact's phone number. A call is placed immediately to that number. The contact's name and department are passed to the dialpad so they appear in the call header.
Clicking a Contact During a Call
When a call is established and you click a contact number, a small dropdown appears with three options:
| Option | What happens |
|---|---|
| Blind Transfer | Immediately transfers your current call to that contact. You drop out. |
| Attended Transfer | Starts the attended transfer flow with that contact pre-selected as the target. |
| Conference | Adds that contact to a conference with your current call. |
Shortcut
You don't have to open the in-call Transfer
- or Conference
-panel first — jumping straight from the Contacts page is faster when you know who to reach.
