Presence Indicators
Colleagues are shown with a colored dot indicating their current status:
| Dot | Status | Receives call | Meaning |
|---|---|---|---|
| Available | ✓ | Free and able to take calls. | |
| Ringing | ✓ | Phone is currently ringing — eligible for pickup if in your group. | |
| Away / Lunch | ✓ | Stepped away from desk. | |
| Busy / In call / DND | ✗ | On a call or has set Do Not Disturb. | |
| Out of office / Forwarded | ✗ | Calls being forwarded or absent. | |
| Appear offline | ✓ | Shown as unavailable, but still receives calls. | |
| Not available / External | ✗ | Status unknown or external contact. | |
| Custom statuses | ✓ | Custom statuses configured by your administrator. |
